News 92 FM

Emailer Beware: Message From BBB Could Be A Phishing Scam

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Just when you thought it was safe to open an e-mail from the Better Business Bureau, News 92 FM Business Editor Brent Clanton says watch out:

It looks official enough. An e-mail from and it even has a case-number (3295406) and an attachment.

Don’t be fooled.

Leah Napoliello, Senior Director of Investigative Services for the Houston Better Business Bureau, says this is not a legitimate e-mail at all.

“Basically, it’s a phishing scam, trying to get people’s personal or financial information, or getting you to clink the links in the e-mail, so it can expose you to a virus,” she confirmed when asked whether the e-mail sent to News92FM was genuine.

Napoliello says the Houston BBB does send out e-mails on various complaint issues, but…”it’s not going to be coming from our national office, which is what this scam is using,” she says.

So if you get an e-mail from @BBB.Org, Napoliello says contact her office at “”

“We can confirm if it’s real or not, but be sure not to click any links in the e-mail,” Napoliello advises. “Don’t open any attachments, just forward it to us and we’ll look at it.”

Below is the text of the e-mail we received at News92FM:

November 13, 2012


The Better Business Bureau has received the above-referenced complaint from one of your customers regarding their dealings with you. The details of the consumer’s concern are included on the reverse. Please review this matter and advise us of your position.

As a neutral third party, the Better Business Bureau can help to resolve the matter. Often complaints are a result of misunderstandings a company wants to know about and correct.

In the interest of time and good customer relations, please provide the BBB with written verification of your position in this matter by November 15, 2012. Your prompt response will allow BBB to be of service to you and your customer in reaching a mutually agreeable resolution. Please inform us if you have contacted your customer directly and already resolved this matter.

The Better Business Bureau develops and maintains Reliability Reports on companies across the United States and Canada . This information is available to the public and is frequently used by potential customers. Your cooperation in responding to this complaint becomes a permanent part of your file with the Better Business Bureau. Failure to promptly give attention to this matter may be reflected in the report we give to consumers about your company.

We encourage you to print this complaint, answer the questions and respond to us. (self-extracting archive, Adobe PDF)

We look forward to your prompt attention to this matter.


Better Business Bureau Complaint Department


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